MemotivaPMP Exam Flashcards: Stakeholder and Communication Management, Engagement, Conflicts

What are the five conflict resolution techniques on the PMP exam?

PMP Exam Flashcards: Stakeholder and Communication Management, Engagement, Conflicts

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What are the five conflict resolution techniques on the PMP exam?

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The five conflict resolution techniques are collaborate or problem solve, compromise or reconcile, smooth or accommodate, force or direct, and withdraw or avoid. Collaborate seeks a win-win solution addressing all parties' concerns and is the preferred technique for long-term resolution. Compromise finds a solution that partially satisfies everyone but fully satisfies no one. Smooth emphasizes areas of agreement while minimizing differences. Force pushes one viewpoint at the expense of others, used only in emergencies. Withdraw postpones the issue, appropriate when emotions are high.
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